Healthcare Industry has become more advanced with the use of latest technologies and its related equipment. There are many advanced tools and machines available to provide effective services to patients.
Virtual Assistant is one of the best ways to assist patients with different types of diseases. Intelligent Virtual Assistant and Medical Virtual Assistant are there to improve engagement with patients with a virtual environment.
An industry has to engage with patients to improve health outcomes. Virtual Assistant also lowers down the overall costing which is quite good for both, patients as well as the healthcare industry.
According to recent surveys, the industry has spent over $65 Billion in IT related services in the last year I.e. 2017. The data will be increased in this year as we have many other advanced tools and software available with new Virtual Assistants.
If we talk about other industries, there are many powerful software and tools available to manage and organize numerous tasks.
Field Service Management Industry has seen constant growth in productivity over the past few years with the use of FSM Software. You can get the best of assistance from this software to manage the entire organization.
Here, we have enlisted the best ways how Virtual Assistant can enhance patient engagement in the Healthcare Organizations:
Role of Virtual Assistants in Medical & Patient Support
1. Interactive Voice Response Systems (IVRS)
Healthcare Industry is constantly growing by adopting new software to manage various departments within the organization.
To track patient’s pre and post treatments and previous visits, Virtua Assistant is very helpful. The organizations have started using IVRS to handle phone calls from the patients.
Patients can choose the option from the IVRS call to contact the desired department from the Organization at ease. Not just Healthcare Industry, but almost all the other industries have started using IVRS equipped with VA to cater the best of services to their customers.
2. Mobile Apps
To provide instant support, Medical Organizations have started offering mHealth Apps for their patients and customers.
The Mobile App comes with a number of useful features where patients can book an appointment, can order medicines and much more. The app comes equipped with personal VA who can navigate through various options.
The organizations are encouraging their patients to use compatible Healthcare apps on their smart devices. They can get the best of services right from mobile apps.
Besides this, there are many Fitness Bands, Smartwatches, and other advanced technology tools available to help the fitness enthusiast.
3. Personal Portals for Patients
Virtual Assistants support Patients Portals which is growing at a good rate. Online Portals are available to support patients in booking their appointments. Patients would also receive confirmation from the Portal via Text or Email.
You can easily fill in the form by entering your personal details and that’s how you can book an appointment. You can use the same portal to know the pending amount, appointment charges and many other things which are useful.
4. Keep Record of the Patients
Virtual Assistant enabled apps and portals keep records of the patients stored on the cloud. The information will be there and the software can fetch patients’ previous records from the available data. The process consumes very less amount of time which makes the entire process simpler.
The information and personal data of the patients will be verified using IoT devices which are connected with the systems.
Once everything is confirmed and verified, the final appointment details or bills will be sent to the system. The entire process doesn’t require any paperwork which is also cost effective.
5. Access data from anywhere
With the use of Cloud Technologies, the information of the patients will be recorded and stored in digital form. Patients can access Medical Virtual Assistants through their personal websites and mobile applications through Mobile Phones, Tablets and Personal Computers. The system recognizes the patient’s previous activities and data.
Interestingly, the system can itself recognize the previous interactions made by patients. The system also understands the returning patients who are visiting the organization again.
This is how the Virtual Assistants work together with the Healthcare Organization.